Privacy Policy

Last updated: 6 May 2026

1. Who We Are

Awardily is a brand operated by Track Metrics Ltd (track-metrics.com). When we say "Awardily", "we", "us" or "our" in this policy, we mean Track Metrics Ltd trading as Awardily. We provide a platform that helps award manufacturers, trophy shops, engravers and recognition brands sell personalised awards online. This privacy policy explains how we collect, use, store and protect your personal data when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

  • Contact information — name, email address, phone number and company name, provided when you book a demo, sign up for our pilot programme or contact us.
  • Account information — login credentials and profile details when you create an Awardily account.
  • Usage data — pages visited, features used, browser type, device information, IP address and referring URLs, collected automatically through cookies and similar technologies.
  • Communications — records of correspondence when you contact our support team or respond to surveys.
  • Order data — information related to awards you configure, customise or order through the platform.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain and improve our services.
  • Process and fulfil orders placed through the platform.
  • Respond to your enquiries and provide customer support.
  • Send you service-related communications and, where you have opted in, marketing updates.
  • Analyse usage patterns to improve our website and platform.
  • Comply with legal obligations and protect against fraud.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK and EU data protection law:

  • Contract — processing necessary to perform our contract with you or take steps at your request before entering into a contract.
  • Legitimate interests — processing necessary for our legitimate business interests, such as improving our services and marketing, provided these do not override your rights.
  • Consent — where you have given explicit consent, for example to receive marketing emails.
  • Legal obligation — processing necessary to comply with applicable laws.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Service providers — trusted third parties who help us operate our platform (e.g. hosting, analytics, email delivery), bound by data processing agreements.
  • Business partners — award manufacturers and fulfilment partners, only to the extent necessary to process your orders.
  • Legal requirements — where required by law, regulation or legal process.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained while your account is active and for a reasonable period afterwards. You may request deletion of your data at any time.

7. Your Rights

Under applicable data protection legislation, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict certain processing.
  • Request data portability.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@awardily.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include encryption in transit (TLS), secure hosting infrastructure and access controls.

9. International Transfers

Your data may be processed in countries outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "last updated" date.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at privacy@awardily.com.