Terms of Service

Last updated: 6 May 2026

1. Agreement to Terms

By accessing or using the Awardily website and platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. Awardily is a brand operated by Track Metrics Ltd (track-metrics.com). These Terms constitute a legally binding agreement between you and Track Metrics Ltd trading as Awardily ("we", "us", "our").

2. Description of Service

Awardily provides a platform that enables award manufacturers, trophy shops, engravers and recognition brands to sell personalised awards online. The Service includes tools for product configuration, design customisation, order management and fulfilment workflow automation.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our Service. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

4. Account Registration

To access certain features of the Service, you may need to create an account. You agree to:

  • Provide accurate, current and complete information during registration.
  • Keep your account credentials secure and confidential.
  • Notify us immediately of any unauthorised use of your account.
  • Accept responsibility for all activity that occurs under your account.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation.
  • Infringe on the intellectual property rights of others.
  • Upload or transmit harmful code, viruses or malicious content.
  • Attempt to gain unauthorised access to our systems or other users' accounts.
  • Use the platform to produce, distribute or facilitate any unlawful, offensive or fraudulent content.
  • Interfere with or disrupt the integrity or performance of the Service.

6. Intellectual Property

The Service, including all content, features, software, designs and branding, is owned by Awardily and protected by intellectual property laws. You may not copy, modify, distribute or create derivative works from any part of the Service without our prior written consent.

You retain ownership of any content you upload to the platform (such as logos, designs or artwork). By uploading content, you grant us a non-exclusive, worldwide licence to use, store and process that content solely for the purpose of providing the Service.

7. Orders and Payments

When you place an order through the Service:

  • All prices are displayed in the currency indicated and are exclusive of applicable taxes unless stated otherwise.
  • Payment is due at the time of order unless alternative arrangements have been agreed in writing.
  • We reserve the right to refuse or cancel any order at our discretion, in which case you will receive a full refund.

8. Personalised Products

Due to the personalised nature of awards ordered through the platform, products made to your specifications cannot be returned or refunded unless they are faulty or materially different from what was ordered. You are responsible for reviewing all personalisation details before confirming your order.

9. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
  • We do not warrant that the Service will be uninterrupted, error-free or free from harmful components.
  • Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you have paid to us in the twelve months preceding the claim.
  • We shall not be liable for any indirect, incidental, special, consequential or punitive damages.

10. Indemnification

You agree to indemnify and hold harmless Awardily, its directors, employees and agents from any claims, losses, damages, liabilities and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, upon reasonable notice. You may close your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately, but provisions that by their nature should survive (such as intellectual property, limitation of liability and indemnification) will continue to apply.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised "last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have questions about these Terms, please contact us at legal@awardily.com.